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   Everybody works hard… its time to work smart and drive quality and 


   Six Sigma methodology applied to service delivery and customer service 

   Reduce labor costs to allow you to capture those hours to improve       

   performance for the client and for your bottom line


   Activity based learning to demonstrate where waste occurs that does not

   drive quality

   Participants complete course with deep understanding of improving effort 

   and impact

   If saving 2 or 3 points in labor has critical impact to your bottom line, this is

   a course for you