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Do you know what your customers really think?...
Learn how your customers measure quality
Get your employees to focus on the right stuff to WOW your customers
Get the most bang from your customer investment buck- They should love you
Establish a customer feedback process that actually saves customers and
Great quality drives referrals which drives opportunities for your employees-
Tying quality to employee advancement
-Happy customers spend more which allows companies to
-Great quality combined with great communication creates
-Quality goes far beyond the product you believe you deliver
We use examples from the participants lives as consumers to drive critical