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As part of its commitment to creating an industry-leading learning program, Park West has partnered with highly regarded industry veteran and training expert Parke Kallenberg to assist in the development and delivery of courses.
Courses delivered during the academy’s first week included participants from all divisions, ranging from field personnel to executives. Going forward, the academy will focus on programs geared toward role-specific certification and advancement, but will also offer many opportunities for employees to satisfy various continuing education requirements. Future course development will include leadership, technology, language, professional skills and safety, among many others.
When asked about her first experience in the Learning Academy, Accounts Payable Manager and longtime employee Jesika Nguyen said, “It was fun and I learned a lot. I think it’s very special that we have an opportunity like this, and I can’t wait to attend my next class.”
“Parke was a key resource when we were planning
a full reorganization of my team. Because of his
excellent facilitation and use of the card sort
process, we were able to generate excitement and
enthusiasm for the change. Not only that, the
entire team had input into the process and we
came out with a much better product than I could
have ever developed on my own. The card sort
process is great, but what made it invaluable was
Parke’s facilitation which kept the entire team
focused and engaged.”
Carrie D., Sr. Manager, Learning & Development
Customer Care at a fortune 100 company
"It’s no coincidence we just closed a job for this Property Manager,
following some of the processes and procedures we’ve put into
place the past few months with you. I have not shared his email
below with anyone, fearing the perception would be that of
arrogance, but I wanted to share it with you. We got it because
Kevin worked closely with the Foreman, communicated with me in
terms of what reporting and proposals needed to be presented,
and the client got the information they needed.
This is one of several success stories, but I wanted to say thank
you for your help. I look forward to having you sit in on the
December 6th Branch Meeting"
Tony S., GLG Nov 01, 2016
Here is what the client's customer had to say:
"Probably the greatest single customer service
experience I have ever had."
Mike S., GGM Oct. 04, 2016
"You are an awesome coach. You were so
generous with the group and I know that your
coaching led to some stunning improvements.
Parke, you are so engaging that I want to be
in your class again. You got everyone
involved and onboard, We all benefited."
Katy Campbell, DDI Oct. 02, 2014
"This was the best training session ever. Something
I can use as soon as I go back to work!"
Dan H., GWG June 21, 2016